This role is for an administration officer who will work with and across all aspects of
the Facilities Management service provision. The role will sit within a Team that
delivers specific outcomes for customers and stakeholders and will also have specific
responsibility for delivery of services and projects.
The quality of services delivered to customers will be a key deliverable for the
Facilities Management Teams and made transparent to our Customers and
Stakeholders.
You will form a key part of delivering a great service to our customer on a day to day
basis.

Key Responsibilities:

• Front of house such as welcoming visitors & supporting them appropriately
• Ensuring security procedures are followed
• Delivery of support services such as porterage, meeting room management,managing the FM mailbox
• Inductions for new starters, including H&S and environmental inductions
• Logging, facilitating and overseeing reactive and PPM visits
• Ensuring compliance for environmental & HSEQ standards
• Completion and compliance of traffic management plans, Fire risk assessments and water hygiene
arrangements as appropriate
• Completing and assisting with audits including security
• Supporting the delivery of low to medium risk projects
• General admin support for the team
• This list is not exhaustive and will include any other duties as requested by your line manager

• Ensure full compliance to company HSEQ policies and procedures
• Display excellent customer service interactions and service standards
• Delivery of a seamless workplace experience
• Ensure full compliance with relevant legislation such as fire safety and first
aid
• Successful facilitation and completion of PPM/reactive works
• Successful completion of audits and service data returns
• Safe and compliance management of contractors including inductions and
escorting

• Team player
• Customer focused
• Excellent communication skills
• Problem Solver
• Experienced in a fast paced environment

Areas of Collaboration and Influence

• Contract & Project Support
• HSEQ compliance and management
• Customer satisfaction
• Team collaboration
• Workplace experience
• Assurance & compliance
• Sustainability