Conceirge/Office Manager required for large office building in Central Belfast.

Job role will include:

• Conduct assigned Daily & Monthly Checklists to ensure the quality of assigned workspaces, improve performance and enhance tracking
• Ensure Colleagues feel welcome, and their needs are taken care of in a fun, friendly and professional manner at all times.
• Maintaining a clear, presentable, and safe office floor. Maintain a strong floor presence and observe quality control issues (ie. facility cleanliness, comfort factors) and actively log tickets requiring service from other areas.
• Dealing with guests and colleagues enquiries promptly and politely
• Providing Technical support in the form of first line fixes such as reboots and connection inspections while delivering against a clear handoff process to the Tech bar for unresolved issues
• Monitoring of meeting room bookings and usage.
• Floor walks to check meeting rooms for cleanliness.
• Meeting room & Visitor booking/management
• Ensuring all AV/IT are in working order, and you can demonstrate how to use
• Meeting room set up and clear down
• Deliver occasional surprise and delight or pop-up events at the Home Kitchen areas
• Develop relationships with colleagues and proactively gather information on their needs to identify ISS/Barclays services that ensure total satisfaction.
• Coordinate service items, and décor items to activations on a timely basis to include breakdown and storage of items
• Recommend best practices to your Lead related to colleague experience, hospitality, operations, and events.
• Capture guests & colleague’s individual preferences for future visits and think creatively of ways to accommodate any special requests.
• Proactively communicate with the full Workplace team and assist other service groups to ensure a ‘one team’ ethos.
• Arranging and assisting at times with booking and delivery of Hospitality to meetings rooms & events working with the Hospitality and Food Services teams
• Assisting in service/people management during busy times in Key Food retail areas
• Assist in driving high colleague participation in all workplace/curated experiences.
• Facilitating tours of the entire campus/Buildings while stating facts and having a positive demeanor. Tours will be given to new employees and visitors.
Skills & Experience required:
• Minimum 3-5 years customer services experience in dealing with Blue Chip/ High Touch clients
• High School or College Degree [complete for local market]
• Proven track record of providing stellar customer service
• Proven ability to function successfully within a strong team environment
• Proficient in Technology overall
• High Proficiency of full Microsoft suite
• Excellent telephone skills and verbal communication
• knowledge in property management / Condeco systems a plus


Work Environment
Work is performed in an office setting
Must be able to work under pressure and time deadlines during peak periods
Please contact Mark Warrington on 0161 829 3964 for more information